FAQ
Find answers to common questions about TutorManager's subscriptions, security, features, and setup.
How long is the free trial, and what does it include?
All new accounts include a 14-day free trial with full access to every feature — including lesson scheduling, student and parent portals, invoicing, and the AI task generator. No credit card is required to sign up. See Create your account.
How does pricing work after the trial?
Before your 14-day trial concludes, TutorManager automatically sends a proforma invoice to your contact email based on your selected subscription plan and billing period (monthly or annually). Paying the proforma activates your paid subscription with zero interruption to your data.
Can I cancel or change my plan at any time?
Yes. TutorManager has no lock-in contracts. You can upgrade, downgrade, or cancel your subscription at any time. If you decide to cancel, your workspace remains accessible until the end of your prepaid billing period.
Is my school's data safe and GDPR-compliant?
Absolutely. Each organization runs in its own isolated environment with dedicated data storage, ensuring complete separation from other schools. All data is encrypted both in transit and at rest, hosted on servers within the European Union, and fully compliant with GDPR regulations.
What languages are supported?
TutorManager currently supports five languages: English, Slovenščina, Deutsch, Hrvatski, and Italiano. Each user can select their preferred interface language in their Profile settings.
How do user roles and permissions work?
TutorManager includes five predefined roles: Administrator, Receptionist, Teacher, Student, and Parent. Role-based access control (RBAC) ensures users only see what they need: teachers only see their own students and lessons, students only access their learning materials, and parents only see their family. For a complete comparison, see Roles & permissions.
Can parents see information for more than one child?
Yes. Parents are set up as the family primary contact, which automatically links all their children under a single account. When a parent logs in, their calendar, lessons list, and grades show all their children with distinct name badges. See For parents.
Can students in a course see each other's private data?
No. To protect student privacy, group course views only show a student their own attendance, grades, and materials. Classmates cannot see other students' full names, email addresses, or phone numbers.
How do recurring weekly schedules work?
Instead of creating lessons manually every week, you create a recurring schedule once (e.g. "every Tuesday at 16:00"). When you are ready, use Generate Lessons to generate all lessons for the current month, next month, or a custom date range in bulk. Learn more in Lessons.
How does TutorManager handle public holidays and school breaks?
You can define national holidays and school vacation dates in your settings. When generating lessons from recurring schedules, enable the Skip holidays and school breaks option, and TutorManager will automatically skip those dates. See Holidays.
Does TutorManager support online lessons and Zoom?
Yes. TutorManager features built-in Zoom integration. When scheduling a lesson or course, switch on the Zoom toggle. The system automatically creates a secure meeting and places a direct Zoom meeting link in the lesson details for teachers, students, and parents. See Online lessons (Zoom).
How does AI homework task generation work?
Teachers enter the subject, language or grade level (e.g. A2, 9th grade), and topic. TutorManager's AI assistant instantly drafts a complete set of exercises — including multiple-choice, fill-in-the-blanks, and short-answer questions. Teachers can edit questions before assigning them. See AI task generator.
How does invoicing and family billing work?
Invoices and proformas can be generated directly from attended lessons. TutorManager calculates total amounts based on your configured prices per subject and lesson duration, and automatically applies family sibling discounts. Invoices can be downloaded as official PDFs. See Invoices.
Can I export my school's data?
Yes. Tabular data across TutorManager — including student rosters, lesson histories, and invoices — can be exported. You maintain full ownership of your data at all times.
How do I get support or suggest a new feature?
All plans include email support at info@zinz.si. In addition, all users can click the Suggest system improvement button at the bottom of the sidebar to submit ideas, feedback, or bug reports directly to our development team.